A monthly brokerage plan

1. Introduction and Scope

These Terms & Conditions ("Plan Terms") govern all Monthly Unlimited Trading Plans ("the Plans", "a Plan") offered by Sunlight Broking LLP, operating under the brand name ProStocks ("ProStocks", "we", "us", "our").

These Plan Terms apply equally to every variant of the Monthly Plan, namely:

• The Plan on a single exchange, with or without API access
• The Plan on both exchanges, with or without API access

as set out in full in Clause 4.

By opting for any Plan, you ("the Client", "you") confirm that you have read, understood and accepted these Plan Terms in full.

These Plan Terms are supplementary to, and do not replace, the Client Registration Documents, Rights & Obligations, Risk Disclosure Document, Policies & Procedures, Tariff Sheet and all other documents executed by you at account opening. Where these Plan Terms conflict with those documents on matters specific to a Plan, these Plan Terms prevail to the extent of the Plan only.

Registration details:

2. Definitions

"Plan" means any Monthly Unlimited Trading Plan variant described in Clause 4.

"Plan Fee" means the monthly fee applicable to the Plan variant selected by the Client, exclusive of GST, as set out in Clause 4.1.

"Plan Ceiling" (called the "Plan Limit" on this page) means the maximum brokerage recoverable in a Plan Month under the Plan variant selected. The Plan Limit is equal to the Plan Fee.

"Plan Month" means a calendar month, commencing on the 1st and ending on the last day of that month, irrespective of the date on which the Plan was activated.

"Opted Exchange" means the stock exchange — the National Stock Exchange of India Limited (NSE) or BSE Limited (BSE) — selected by the Client under a single-exchange Plan. Under a both-exchange Plan, both NSE and BSE are Opted Exchanges.

"Other Exchange" means, under a single-exchange Plan, the exchange not selected by the Client.

"Daily Turnover" means the aggregate value of all trades executed by the Client on the Opted Exchange on a given trading day, across all Covered Segments combined, as reflected in that day's bill.

"Covered Segments" has the meaning given in Clause 5.1.

"Statutory Charges" means all government levies, exchange charges, depository charges and taxes described in Clause 11.

3. Eligibility

3.1 The Plans are available only to Resident Individual clients holding a trading and demat account with ProStocks.

3.2 The Plans are not available to any other category of account holder.

3.3 A Plan is linked to a single trading account, is non-transferable, and cannot be shared, pooled or applied across family accounts, joint accounts or any other client code, irrespective of common ownership or relationship.

3.4 The Client must be in good standing, with fully compliant KYC status and no unresolved debit balance or regulatory restriction on the account, at the time of opting for a Plan.

4. Plan Variants and Pricing

4.1 The following Plan variants are available. All amounts are exclusive of GST (see Clause 9) and exclusive of Statutory Charges (see Clause 11).

All Plan Fees are exclusive of GST. GST is levied at the applicable rate in addition — see Clause 9.

4.2 The Plan Fee is the Plan Limit. Whichever variant is selected, the amount shown above is the maximum brokerage that can be recovered from the Client in that Plan Month, and it is recovered through the mechanism described in Clause 7.

4.3 API variants — the full Plan Fee is payable every month. Where a Client opts for a Plan including API access, the entire Plan Fee for that variant — ₹1,999 or ₹2,898 as applicable, plus GST — is payable in full for every Plan Month, irrespective of the Client's level of trading activity.

4.4 How the Plan Fee is collected under an API Plan. Collection operates in two stages:

• Stage 1 — Recovery through brokerage. Brokerage is recovered through the 2.5% mechanism described in Clause 7, in the same manner as a non-API Plan, up to the Plan Fee.
• Stage 2 — Ledger debit of any shortfall. Where the amount recovered under Stage 1 at the end of the Plan Month is less than the Plan Fee, the balance is debited directly to the Client's ledger.

The two stages together always total the full Plan Fee.

Example: how your monthly brokerage is collected. A Client holds a single-exchange API Plan (Plan Fee ₹1,999). The Client trades lightly during the month, and brokerage of ₹400 is recovered at the 2.5% cap. At month end, the shortfall of ₹1,599is debited to the Client's ledger. The total charge for the month is ₹1,999, plus GST.

Where the Client does not trade at all, no brokerage is recovered under Stage 1 and the entire Plan Fee of ₹1,999 or ₹2,898 is debited to the ledger under Stage 2.

4.5 This applies only to API Plans. Clauses 4.3 and 4.4 apply only and exclusively to Plan variants that include API access.

For Plans without API access, the position in Clause 7 applies in full and without exception:

• Brokerage is recovered at 2.5% of turnover until the Plan Limit is reached, after which no further brokerage is levied
• Where turnover is insufficient to recover the full Plan Fee, only the amount generated is charged — the shortfall is not debited, not carried forward and not recoverable
• Where the Client executes no trades at all in a Plan Month, nothing whatsoever is charged

Client Note: This is the key difference between the two families of Plan. Under a Plan without API, you pay only what your trading generates, up to the Plan Limit. Under a Plan with API, the full Plan Fee is payable every month regardless of trading activity, because API access is provisioned and maintained for you whether or not you use it. Clients who expect extended periods of low or no trading should consider a non-API plan under Clause 13.

4.6 Insufficient ledger balance — withdrawal and revocation. Where a Client's ledger does not carry sufficient free balance to meet a debit raised under Clause 4.4, ProStocks may:

• Withdraw the Plan from the Client's account
• Revoke API access with immediate effect
• Revert the account to the standard ₹15 Flat Fee Plan or such other plan as ProStocks determines
• Recover the outstanding amount as a debit balance in accordance with its Policies & Procedures

4.7 Reinstatement after revocation. Where API access has been revoked for any reason, it is not restored automatically, including upon subsequent funding of the ledger. Adding funds to the ledger does not automatically restore API access. The Client must inform ProStocks and submit a fresh request for API access by call or email. Reinstatement is subject to review and approval by the ProStocks team, and to the activation timeline in Clause 12.4.

4.8 Trading platforms. ProStocks mobile, web and desktop trading platforms are provided to all Clients at no additional charge, irrespective of the plan selected. Access to these platforms is not affected by the choice of Plan and is not contingent on opting for an API variant.

4.9 Both-exchange Plans operate as a single umbrella. A both-exchange Plan is one single Plan, not two Plans of ₹899 each running in parallel.

• The Plan Fee of ₹1,798 (or ₹2,898 with API) is levied once for the month, irrespective of which exchange the Client trades on, or in what proportion.
• A single pooled Plan Limit applies across NSE and BSE combined.
• Daily Turnover is aggregated across both exchanges, and across all Covered Segments, for the purposes of Clause 7.
• All Covered Segments — equity delivery, equity intraday, futures carry forward, futures intraday, options carry forward and options intraday — fall under this one umbrella on both exchanges.

For clarity: ₹899 is not levied exchange-wise under a both-exchange Plan. A Client who trades exclusively on NSE in a given month, having opted for the both-exchange Plan, remains subject to the single ₹1,798 ceiling, recovered through the mechanism in Clause 7.

5. What the Plans Cover

5.1 On the Opted Exchange, a Plan covers all of the following Covered Segments, without exception:

• Equity Cash — Delivery
• Equity Cash — Intraday
• Equity Futures — Intraday
• Equity Futures — Carry Forward
• Equity Options — Intraday
• Equity Options — Carry Forward

5.2 There is no limit on the number of orders, the number of executed trades, or the quantity or value traded in the Covered Segments, subject always to Clause 14 (Fair Use) and to applicable margin, exposure and risk management requirements.

5.3 Equity delivery is fully covered on the Opted Exchange within the Plan Limit. No separate delivery brokerage applies.

5.4 Segments and products not listed in Clause 5.1 are not covered. See Clause 10.

6. Trades on the Other Exchange (Single-Exchange Plans Only)

6.1 Where the Client holds a single-exchange Plan, all orders executed on the Other Exchange are charged at ₹15 per executed order.

6.2 This includes Equity Delivery trades. The zero-brokerage equity delivery benefit available under the standard ₹15 Flat Fee Plan does not apply on the Other Exchange once a Plan has been opted for. Equity Delivery orders on the Other Exchange are charged ₹15 per executed order.

Client Note: This is an important consequence of opting for a single-exchange Plan. If a material part of your delivery-based investing is executed on the exchange you have not opted for, please factor this ₹15 per order cost into your decision.

6.3 A Client who wishes to avoid this may opt for a both-exchange Plan under Clause 4.1, under which Clause 6 does not apply.

7. How the Plan Fee is Recovered

This clause describes the most important feature of the Plans. Please read it carefully.

7.1 No upfront debit

The Plan Fee is not debited to your ledger as a lump sum at the start of the month. Instead, brokerage is levied on your executed trades, in steps, through your daily contract notes, until the Plan Limit has been recovered for that Plan Month. Once the Plan Limit is reached, no further brokerage is levied for the remainder of that Plan Month in the Covered Segments on the Opted Exchange, however many further orders or trades you place.

7.2 Daily cap of 2.5%

SEBI permits a maximum brokerage of 2.5% of turnover. Accordingly:

• At the end of each trading day, the total value of all trades executed that day across all Covered Segments combined is aggregated to arrive at your Daily Turnover.
• The brokerage recoverable on that day is capped at 2.5% of Daily Turnover, or the amount of the Plan Limit still outstanding for the month, whichever is lower.
• Recovery continues in this manner, day by day, until the Plan Limit is fully recovered.

Example of the daily aggregate: A Client trades both Equity and Options on the same day. The total of that day's bill across both segments is taken, and 2.5% of that total is the maximum brokerage recoverable for that day.

7.3 Options are charged on turnover

For Options, brokerage under the Plans is calculated at 2.5% of turnover. ProStocks does not apply a "₹100 per lot or 2.5%, whichever is higher" basis under the Plans. The flat 2.5% of turnover applies.

7.4 No trades, no charge

If the Client executes no trades at all in the Covered Segments during a Plan Month, no Plan brokerage whatsoever is levied for that month. There is no minimum charge, no inactivity fee and no carry-forward of unrecovered amounts.

Illustration: A Client trades in June and December only, and places no orders in any other month of the year. Plan brokerage is levied only in June and December. Nothing is charged for January to May or July to November.

Exception — API Plans. This clause, and Clause 7.5, apply in full to Plans without API. They do not apply to Plans with API access. Under an API Plan the full Plan Fee is payable every month regardless of trading activity, with any shortfall debited to the ledger — see Clause 4.4.

7.5 Partial recovery in low-activity months (Plans without API)

Because brokerage is capped at 2.5%, a Client whose turnover in a Plan Month is low will pay less than the full Plan Feefor that month. This clause applies to Plans without API access only — under an API Plan the shortfall is debited to the ledger under Clause 4.4.

Illustration: A Client places one small order in a month, generating ₹400 of brokerage at the 2.5% cap. If the Client places no further trades that month, only ₹400 is charged. The balance of the Plan Limit is not payable.

The unrecovered balance is not payable, is not carried forward to the next month, and is not recoverable at any later date.

Turnover beyond these levels attracts no further brokerage in the Covered Segments for that month.

7.7 Example: how your monthly brokerage is collected — step-by-step recovery

Illustrative only. Single-exchange Plan, Plan Limit ₹899. Figures exclusive of GST and Statutory Charges.

If the Client had stopped trading after Day 1, the total charge for the month would have been ₹400 only.

7.8 Summary of outcomes

All figures exclusive of GST.

8. How Plan Brokerage Appears in Your Contract Note and Reports

Please read this clause carefully. The way Plan brokerage is displayed differs from a per-order brokerage plan, and this is a common source of client queries.

8.1 The contract note is the only place brokerage is shown separately

Plan brokerage is levied and disclosed separately, day by day, in the daily contract note issued to you. The contract note is your primary and definitive record of brokerage charged under a Plan.

8.2 In all other reports, brokerage forms part of the trade price

In the Profit & Loss report, trade book, position statements and other back-office reports, Plan brokerage is not shown as a separate line item. Instead, it is built into the purchase price or the sale price of each trade:

• On a buy trade, the brokerage attributable to that trade is added to the purchase price
• On a sell trade, the brokerage attributable to that trade is deducted from the sale price

The prices you see in these reports are therefore already net of brokerage.

8.3 Why the Plan Fee cannot be shown as a separate line

A Monthly Plan is an umbrella plan, not a per-order charge. A single monthly ceiling applies across every trade executed in the month, and the number of trades is not known in advance. A Client may place 5 orders in a month or 200. There is no fixed, knowable brokerage figure attributable to any individual order at the time that order is executed.

The position also changes continuously as the month progresses:

• Early in the month, brokerage is being recovered at up to 2.5% per day and each day's trading carries a charge
• As cumulative recovery approaches the Plan Limit, the amount recoverable on the following day reduces
• Once the Plan Limit has been recovered, every subsequent trade in that month carries zero brokerage

Any attempt to divide the Plan Fee evenly across all trades in the month would require the figure allocated to every earlier trade to be retrospectively recalculated each time a new order is placed — a figure that would keep changing daily, right up to the last trading day of the month, and would not match the contract notes already issued to you.

For this reason, the only accurate and stable presentation is to embed brokerage in the trade price, and to show the actual amount charged in the contract note for that day.

In short: your contract note tells you exactly what brokerage was charged on a given day. Your P&L report tells you your net position after brokerage. Both are correct; they present the same information differently.

8.4 Records for taxation and audit

Because brokerage is embedded in trade price in the P&L report, Clients should note:

• Your contract notes and ledger statements are the definitive record of brokerage paid, for income tax computation, turnover calculation and audit purposes
• The P&L report figures are already inclusive of brokerage. Clients should take care not to deduct Plan brokerage a second time as a separate expense against P&L figures that have already absorbed it

ProStocks does not provide tax or accounting advice. Clients are advised to consult their own tax advisor or chartered accountant, and to make the contract notes available to them.

8.5 Conclusive record

In the event of any discrepancy or dispute, the contract notes and the Client ledger maintained by ProStocks shall be the conclusive record of charges levied, subject to the Client's right of grievance redressal under Clause 18.

9. Goods and Services Tax

9.1 Goods and Services Tax is levied on all Plan brokerage at the applicable rate, currently 18%, in addition to the amounts stated.

9.2 All Plan Fees quoted on this page, on the ProStocks website, in marketing material and in communications are exclusive of GST unless expressly stated otherwise.

9.3 GST is also levied on exchange transaction charges, in accordance with prevailing tax law.

9.4 Tax invoices will be made available to the Client in accordance with applicable GST regulations.

10. What the Plans Do Not Cover

10.1 The following are expressly excluded from the Plans and are charged separately, in addition to the Plan Fee, even where the Plan Limit for the month has already been reached:

(a) Call & Trade orders. All orders placed through the ProStocks dealing desk are charged at ₹25 per executed order, irrespective of whether the Client holds a Monthly Plan.

For reference, Call & Trade charges for non-resident clients — who are not eligible for the Plans under Clause 3 — are ₹40 per executed order for NRO accounts and ₹100 per executed order for NRE accounts.

(b) Risk Management System (RMS) orders. Orders placed by ProStocks' RMS team or systems are charged at ₹25 per executed order. This includes:

• Auto square-off of open intraday positions at or near the predefined intraday square-off time
• Square-off of positions on margin shortfall
• Any margin-reducing or risk-reducing order initiated by ProStocks

(c) Physical settlement of stock derivatives. Physical settlement is not covered by the Plans and does not fall within the Plan Limit.

• Futures. Where a stock futures position proceeds to compulsory physical settlement on expiry — whether the Client gives or receives delivery — no brokerage is levied by ProStocks.
• Options. Where a stock options position proceeds to physical settlement on expiry, whether by exercise or by assignment, this is treated as a transaction and is charged at ₹25 per order, in addition to the Plan Fee.

Settlement itself is effected as per prevailing market and exchange norms. Statutory Charges under Clause 11, including STT applicable on physical settlement, apply in all cases.

(d) Auction and short delivery. Auction transactions are not covered by the Plans and do not fall within the Plan Limit.

• Where the Client fails to deliver shares against a sale, and the position goes to auction, brokerage of ₹25 per order is levied.
• Where the Exchange has failed to deliver shares to the Client, no brokerage is levied on the resulting auction.

Auction settlement prices, penalties and other consequences of short delivery are determined by the exchange and are payable by the Client in addition to the above.

(e) Currency Derivatives. ProStocks holds a currency derivatives licence. However, under prevailing regulations, retail participation in currency derivatives is not permitted except in exceptional cases permitted under prevailing regulations. Currency derivatives are therefore not available and are not covered by the Plans.

(f) Commodity Derivatives. ProStocks does not offer commodity derivatives trading.

(g) Primary market and other corporate action transactions. These are not covered by the Plans and do not fall within the Plan Limit. The following brokerage applies:

Rights issues are applied for directly through the Client's bank and not routed through the broker. No brokerage is levied.

Off-market transactions are effected through the Client's demat account and not through the trading account. No brokerage is levied. Applicable depository charges apply.

(h) Margin Trading Facility (MTF). ProStocks does not offer a Margin Trading Facility.

(i) Pledge and unpledge. Clients holding a Plan may pledge their shares without restriction. Pledge and unpledge transactions are not covered by the Plans and are charged separately as per the prevailing ProStocks Tariff Sheet. Pledge and unpledge transactions are not included in the Plan and are charged separately as per the prevailing charges published on the ProStocks website.

(j) All trades on the Other Exchange under a single-exchange Plan, charged at ₹15 per executed order under Clause 6.

(k) All Statutory Charges as set out in Clause 11.

10.2 Charges under this Clause 10 are levied in addition to the Plan Limit and do not count towards its recovery. Reaching the Plan Limit does not make any of these transactions free.

10.3 Summary of charges outside the Plan

All figures are exclusive of GST and exclusive of Statutory Charges under Clause 11.

11. Statutory, Exchange and Depository Charges

11.1 The Plans cover brokerage only. All government levies, exchange charges, depository charges and taxes are charged separately, at actuals, in addition to the Plan Fee. These are collected by ProStocks on behalf of the relevant authority and passed on in full.

11.2 These comprise Securities Transaction Tax, exchange transaction charges, SEBI turnover fees, stamp duty, Goods and Services Tax, depository transaction charges and any other levy prescribed from time to time — all as applicable at the time of execution.

11.3 These charges are determined by the Government, the exchanges, the depositories and other statutory authorities. They are subject to change without notice from ProStocks, and the rates prevailing at the time of execution will apply. Current rates are available in the ProStocks Tariff Sheet.

11.4 A refundable demat deposit of ₹1,000 is collected at account opening irrespective of whether the Client selects a Monthly Plan or the Flat Fee Plan. The deposit is refundable upon account closure. There are no Annual Maintenance Charges on the trading or demat account.

12. Plan Month, Activation and Continuation

12.1 Calendar month basis. A Plan operates strictly on a calendar month basis. A Plan Month begins on the 1st and ends on the last day of that month.

12.2 No pro-rata. The Plan Limit applies in full to the Plan Month in which the Plan is active, irrespective of the date on which the Plan was activated. There is no pro-rating for part months. The 2.5% recovery mechanism in Clause 7 continues to apply, so a Client activating mid-month with low turnover will still pay only what that turnover generates.

12.3 How to opt for a Plan. A Client may opt for a Plan through any of the following:

• At account opening — by selecting the Plan in the account opening application form
• Through the trading application — via the BO Modification option under the User section, where the brokerage form may be signed electronically using Aadhaar e-Sign
• By email — writing to [email protected]
• By telephone — calling ProStocks support on +91 22 62 43 43 43 for guidance

12.4 Activation timeline. A Plan may take up to 3 working days to activate. If you are in the process of changing plans, please confirm activation with the ProStocks team before placing orders.

12.5 Charges during the activation period. Trades executed between the date of the request and the date of actual activation are charged under the Client's existing plan.

12.6 The Plan Limit expires at month end. A Plan Limit is exhausted on the last day of the calendar month, irrespective of how much brokerage has been recovered or how many orders have been placed. Any unrecovered portion of the Plan Limit lapses. It is not carried forward, not refunded and not recoverable in any subsequent month. A fresh Plan Limit commences on the 1st of the following month.

12.7 No renewal, no cancellation. A Plan does not require monthly renewal and there is no cancellation process. The plan selected by the Client — whether at account opening or subsequently — continues indefinitely until the Client actively switches to a different plan using the methods in Clause 12.3.

12.8 The absence of trading activity does not deactivate a Plan. The Plan remains attached to the account and applies automatically in any subsequent month in which the Client trades, in accordance with Clause 7. Clients holding an API Plan should note the ledger debit under Clause 4.4.

13. Switching Plans

13.1 Mid-month switching between plans is permitted. A Client may switch between Plan variants, or between a Plan and the ₹15 Flat Fee Plan, at any time, subject to the activation timeline in Clause 12.4.

13.2 No refund on switching. Where Plan brokerage has already been recovered, in whole or in part, for the Plan Month in which a switch takes effect, that amount is not refundable and is not adjustable against the new plan.

13.3 Fresh plan treatment. A switch is treated as the commencement of a fresh plan. The new plan's charging structure applies from the date of activation, with a fresh Plan Limit for the remainder of that month, and with no credit for amounts recovered under the previous plan in the same Plan Month. Brokerage collected earlier in the month is of no relevance to the new Plan Limit, irrespective of which Plan the Client moves from or to. This applies equally in both directions.

13.4 The Opted Exchange cannot be changed mid-month. The Opted Exchange under a single-exchange Plan is not interchangeable during the calendar month. If a Client has selected NSE and subsequently wants a BSE Plan (or vice versa), the Client cannot simply replace the Opted Exchange. A new Plan must be taken for the required exchange, and a fresh Plan Limit will apply.

13.5 Consequence of moving to the both-exchange Plan mid-month. Where a Client moves from a single-exchange Plan to a both-exchange Plan during a Plan Month, the both-exchange Plan is treated as a new plan under Clause 13.3. Accordingly:

• Brokerage already recovered under the single-exchange Plan for that month is disregarded and is not credited against the new Plan Limit.
• A fresh Plan Limit of ₹1,798 (or ₹2,898 with API) applies for the remainder of the month, recovered through the mechanism in Clause 7.
• The Client may therefore be charged up to ₹899 under the single-exchange Plan plus up to ₹1,798 under the both-exchange Plan within the same calendar month.

Client Note: This is an important cost consequence. Clients are strongly advised to select their exchange coverage carefully at the outset, and to time any change to take effect from the 1st of a month.

13.6 Clients are advised to time all plan switches to take effect from the 1st of a month wherever possible, to avoid the outcomes described in Clauses 13.2 to 13.5.

14. Fair Use and Prohibited Conduct

14.1 There is no limit on the number of orders, trades or quantities under the Plans. However, the Plans are provided for genuine trading and investment activity by the Client on their own account.

14.2 The following are strictly prohibited:

• Placing orders with the intent or effect of manipulating market prices
• Creating artificial volume, artificial liquidity or a false or misleading appearance of trading
• Self-trades, circular trading, matched orders or synchronised trading
• Order spoofing, layering, quote stuffing, or any order placement not intended for genuine execution
• Any conduct constituting a fraudulent or unfair trade practice under the SEBI (Prohibition of Fraudulent and Unfair Trade Practices) Regulations
• Any conduct constituting insider trading under applicable SEBI regulations
• Placing orders on behalf of any third party, or permitting any third party to use the account
• Any pattern of order placement resulting in exchange penalties, including breach of order-to-trade ratio norms
• Misuse of the API, including order flooding or exceeding prescribed rate limits

14.3 Consequences of breach. Where ProStocks, at its sole discretion and acting reasonably, determines that the Client has engaged in any conduct described in Clause 14.2, ProStocks may, without prior notice:

• Withdraw the Plan from the Client's account
• Revert the account to the standard ₹15 Flat Fee Plan
• Restrict, suspend or block order placement on the account
• Withdraw API access
• Take such further action as required under the ProStocks Policies & Procedures and applicable regulations

Withdrawal or reversion under this clause operates prospectively only. Brokerage already correctly levied under the Plan for trades executed prior to withdrawal will not be recalculated or re-levied at the ₹15 Flat Fee Plan rate.

14.4 Correction of billing errors. Where, owing to a system, configuration or processing error, ProStocks has recovered brokerage lower than the amount actually chargeable under the applicable plan, ProStocks reserves the right to recover the shortfall from the Client, and may debit the Client's ledger accordingly. ProStocks will notify the Client of any such correction. Correspondingly, where brokerage has been recovered in excess of the amount chargeable, ProStocks will refund or credit the excess to the Client's ledger.

14.5 Recovery of penalties. Any penalty, fine, charge or levy imposed on ProStocks by any exchange, clearing corporation, depository or regulator arising from the Client's trading conduct is recoverable in full from the Client and may be debited to the Client's ledger. Such amounts are not covered by the Plans.

14.6 ProStocks is obliged to report suspicious or manipulative trading activity to the relevant exchange and to SEBI, and will do so where required.

15. Modification and Withdrawal of Plans by ProStocks

15.1 ProStocks reserves the right to modify any Plan Fee, Plan Limit, the segments covered, the exclusions, or any other term, or to withdraw any Plan entirely, at its sole discretion.

15.2 Any such change will be communicated to affected Clients by email to the registered email address, and/or by publication on the ProStocks website and Client Notice Board, with not less than 15 days' notice, save where a shorter period is required by regulation or by circumstances beyond ProStocks' control.

15.3 Changes to Statutory Charges (Clause 11) take effect immediately as mandated by the relevant authority and are not subject to the notice period in Clause 15.2.

15.4 Continued use of a Plan after the effective date of any change constitutes acceptance of that change.

16. Risk Disclosure and Limitation of Liability

16.1 Investments in securities markets are subject to market risk. A Plan is a brokerage pricing arrangement only. It is not investment advice, does not constitute a recommendation to trade, and does not reduce, mitigate or alter the market risk of any transaction.

16.2 A lower cost of brokerage does not imply a higher probability of profit. Clients are cautioned against increasing trading frequency, position size or leverage merely because the marginal brokerage cost of an additional trade is nil once the Plan Limit has been reached.

16.3 Clients are directed to the ProStocks Risk Disclosures on Derivatives and the Risk Disclosure Document executed at account opening.

16.4 ProStocks does not provide stock tips or trading recommendations and has not authorised any person to trade on behalf of clients. Any person claiming otherwise should be reported to [email protected], marking [email protected] in copy.

16.5 No refund or adjustment of Plan brokerage will be made on account of platform downtime, connectivity failure, exchange halts, technical glitches, market closure, force majeure events, or any interruption to trading, howsoever caused.

16.6 ProStocks' liability in respect of a Plan is limited to the amount of Plan brokerage actually recovered from the Client in the Plan Month in which the claim arises.

17. Account Closure, Dormancy and Debit Balance

17.1 On closure of the trading account, the Plan terminates automatically. Plan brokerage recovered for the Plan Month of closure is not refundable, in whole or in part.

17.2 Where an account is classified as dormant or inactive under ProStocks' Policies & Procedures, the Plan remains attached to the account but no brokerage is levied in the absence of trading activity, in accordance with Clause 7.4.

17.3 Where a Client's account carries a debit balance, ProStocks reserves the right to restrict order placement in accordance with its Policies & Procedures. Plan brokerage already recovered remains payable and is not adjusted against the debit balance.

18. Grievance Redressal

18.1 A Client with a grievance relating to a Plan should in the first instance contact ProStocks:

• Support Email: [email protected]
• Investor Grievance Email: [email protected]
• Compliance Email: [email protected]
• Telephone: +91 22 62 43 43 43 / +91 22 46 60 77 77

When writing to [email protected] or [email protected], please mark [email protected] in copy so that your query can be tracked and actioned without delay.

18.2 If the grievance is not resolved satisfactorily, the Client may escalate to:

• SEBI SCORES — https://scores.sebi.gov.in (registration required; Name, PAN, Address, Mobile Number and Email ID are mandatory)
• SMART ODR — https://smartodr.in
• NSE / BSE investor grievance portals
• CDSL — for depository-related grievances

18.3 The ProStocks Investor Charter and Procedure for Filing of Complaint are available on the website.

19. Governing Law and Jurisdiction

19.1 These Plan Terms are governed by and construed in accordance with the laws of India.

19.2 All disputes arising out of or relating to a Plan are subject to the arbitration and dispute resolution mechanism prescribed under the bye-laws, rules and regulations of the relevant stock exchange, and to the SEBI Online Dispute Resolution (ODR) framework.

19.3 Subject to Clause 19.2, the courts at Mumbai have exclusive jurisdiction.

20. Amendment of These Terms

20.1 ProStocks may amend these Plan Terms from time to time. The version number and Last Updated date at the head of this page indicate the currency of the document.

20.2 The version published on the ProStocks website at any given time is the operative version. Clients are advised to review this page periodically.